Ordering and Shipping Policy

At trtmnt, we’re committed to helping you find sustainable pieces you’ll love and wear for years. If you have any questions before ordering—about fit, measurements, fabric, or details—please reach out to us at sol@trtmnt.co.

Ordering Details

Cancellations: If you need to cancel an order after it's placed, please note that we may deduct a payment processing fee (2.4%-3.4%, depending on payment method) from the refund. Alternatively, we can provide a full store credit.

‍Shipping Information

Processing and Handling: Each order is carefully prepared in our studio. Please allow 2-3 business days for processing before shipment.

Shipping Rates:  

Free Shipping: Enjoy free shipping on domestic orders over $200 and international orders over $300. Domestic Orders Under $200: Varying flat rates offered for individual products so that we can offer you the most cost-effective shipping options.  

International Orders Under $300: Carrier rates offered via DHL Express or USPS depending on the destination. Shipping times vary based on location.

Tracking: All orders include tracking, which we’ll share with you upon shipment confirmation. 

Please note: Additional shipping costs for returns, rejected, or returned-to-shipper packages are the responsibility of the customer.

Returns and Exchanges

While we are not accepting returns for a refund with this initial collection, we are happy to exchange your purchase for a different size within 7 days of purchase. Returned items must be in their original condition.

Return Process: Email us at sol@trtmnt.co for return authorization and the return address.

Restocking Fee: For returns of more than two items, a $50 restocking fee applies.

Shipping Costs: Customers are responsible for return shipping costs. Please ensure return shipments are sent with ‘Signature Required’ delivery; we cannot process refunds for items lost during return shipping.

For additional questions, feel free to reach out. We’re here to help make your experience with trtmnt a positive one from start to finish.